At UK Couples Therapy, your privacy is our priority. We are committed to protecting your personal data and being transparent about how we collect, use, and store your information. This Privacy Policy explains what data we collect, how we use it, how we keep it secure, and your rights under the law.
If you have any questions about this policy or how we handle your data, please contact us at:
📧 info@ukcouplestherapy.co.uk
What Information We Collect
Information You Provide Directly
When you interact with us — through our website, email, or therapy services — we may collect the following personal data:
- Full name
- Email address
- Phone number
- Details of your enquiry
- Information relevant to therapy sessions (as provided voluntarily)
Information Collected Automatically
When you visit our website, we may collect limited data automatically:
- IP address and device type
- Browser type and version
- Date/time of visits
- Pages viewed and navigation patterns
This data helps us improve our services and user experience. It cannot be used to personally identify you.
How We Use Your Information
Your personal data is used to:
- Respond to your enquiries and match you with a therapist
- Deliver therapy services (online or in-person)
- Administer and improve our website and digital services
- Comply with legal obligations and professional standards
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Therapy Confidentiality
All therapists affiliated with UK Couples Therapy adhere to the British Association for Counselling and Psychotherapy (BACP) ethical framework.
Your therapy sessions are confidential. Therapists will not share your information without your consent except in the following circumstances:
- Where required by law or court order
- If there is a risk of serious harm to you or others
- For professional supervision (anonymised)
Supervision is a confidential process where therapists reflect on their work to ensure quality and safety; your identity is never disclosed.
Data Security
We implement strong digital and physical security measures to protect your information, including:
- Encrypted email and secure data storage
- Access limited to authorised personnel only
- Regular reviews of our data protection protocols
However, while we strive to protect your data, no system is 100% secure. Data transmission over the internet is done at your own risk.
Your Data Rights (Under UK GDPR)
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Restrict or object to how we process your data
- Withdraw consent at any time
To exercise any of these rights, contact us at info@ukcouplestherapy.co.uk. We may request proof of identity before acting on your request.
Cookies Policy
Our website uses cookies to:
- Ensure the website functions properly
- Collect anonymous analytics to improve user experience
We do not use cookies to collect identifiable personal data. You can control or disable cookies via your browser settings. For more information, consult your browser’s help section.
Third-Party Links
Our website may include links to third-party websites. This policy applies only to UK Couples Therapy and does not cover external sites. We recommend reviewing the privacy policies of any external sites you visit.
Online Privacy Policy Only
This Privacy Policy applies exclusively to information collected through our website and not to data collected offline or via other channels (e.g., in-person forms or third-party platforms).
Consent
By using our website and services, you consent to this Privacy Policy and agree to its terms.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date.